Shipping Info
Our shipping charges are 12% of your pre-tax order total plus $3.50 handling charge per order. Oversized and overweight items are subject to a shipping surcharge. Oversized status is determined by either dimensional or atual weight based on the formula provided by our shipping carriers.
We use UPS Ground and USPS Priority Mail for most of our shipping needs.
Many of our items are shipped directly from the manufacturer. In these instances, the manufacturer may use additional carriers. Oversized orders (such as outdoor furniture) will ship via a regional freight service. Freight charges for oversized and overweight orders will be calculated based on delivery address and carrier. You will be contacted for approval of these charges before the order ships.
All in-stock items are usually shipped within 24 hours. You will be notified if any of the items that you ordered are out-of-stock. Out-of-stock merchandise is usually available for shipping within 2 weeks. UPS Ground delivery usually delivers within 3-4 business days. USPS Priority Mail delivers within 2-3 business days. We offer a UPS 3-Day Select/USPS Proirity Mail upgrade to regular ground shipping. Please be aware that we will determine the fastest, most ecnomical way to ship your order after we receive it. Furthermore, UPS 3-Day Select and USPS Priority Mail are not guaranteed. For guaranteed delivery, please call us for a quote based on boxed dimesional weight and shipping address. Oversized items are charged an additional shipping fee based on industry standards for oversized packages. Oversized package surcharges will be added to your shipping charge total if applicable.
We will ship to Puerto Rico, Hawaii, Alaska, and the U.S. Virgin Islands, but a minimum additional charge of $3.00 to $10.00 will apply.
We regret that we are unable to ship outside of these areas at this time.
Customer Service E-mail
For questions about placing orders or order status: customerservice@backyardbird.com
Contact Info
The Backyard Bird Company
440 Porto Alegre Street
Punta Gorda, FL 33983
Phone 941-764-5880
Fax 941-627-0205
kdevries@backyardbird.com
Payment Methods Accepted
We accept credit cards, checks and money orders for the purchasing of our products.
We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS and PAYPAL.
If you prefer to pay by check or money order, please print or write out a copy of your order and send payment (including shipping and 7% sales tax for Florida residents) to the address listed above. Please note that if you choose to pay by check or money order, your merchandise will not be shipped until your payment has been received AND PERSONAL CHECKS HAVE CLEARED.
You may also call us, and we will gladly take your ordering information over the phone.
The Backyard Bird Company offers gift wrapping on many of our products for an additional $5.00 per item. Please check our "Gift-Wrappable Items" page to see which products are eligible for gift wrapping before choosing the gift wrap option.
Security
Shopping at The Backyard Bird Company is 100% safe and secure. We use a SSL server which encrypts all personal information and credit card data. No third parties can intercept your personal information. In addition, we use an address verification system to make sure that the billing address that you provide matches the address on file with the credit card bank. You also can feel confident that we never share our customer's information with any outside parties. Please see our "Privacy Policy" for more information.
5-Star Customer Service
The Backyard Bird Company has earned a 5 Star Customer Service rating through Yahoo Store merchant evaluations. All customers can voluntarily choose to participate in the rating system. Ratings are based on overall customer service experience as well as satisfaction with the purchase experience and merchandise. We have been awarded the highest recognition for top service and customer satisfaction.
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